Help & Support
How can we help?
Find answers to common questions below. If you don't see what you're looking for, write to us directly — we respond to every message.
Email us at truetime@wizeb.com — we read every message and typically respond within 24 hours.
Getting Started
What is TrueTime and how is it different from a regular clock?
A regular clock divides each day into exactly 24 equal hours of 60 minutes each — regardless of when the sun rises or sets. This was standardised in the 19th century to coordinate railways.
TrueTime shows solar time: sunrise is always 6:00 AM and sunset is always 6:00 PM, every day of the year, wherever you are on Earth. To make this work, each "solar second" stretches or compresses slightly with the seasons — longer in summer, shorter in winter. This is exactly how all pre-industrial cultures experienced time.
Why does the time shown by TrueTime differ from my phone clock?
This is intentional. Your phone clock shows timezone time — a uniform grid invented for industrial scheduling. TrueTime shows the actual position of the sun in its daily arc. The two diverge throughout the year and depending on where in your timezone you live.
The difference is most noticeable at the edges of a timezone or when Daylight Saving Time is in effect. This divergence is precisely the "social jetlag" that circadian researchers link to metabolic and sleep disruption.
How do I set up TrueTime for the first time?
Home Screen & Lock Screen Widgets
How do I add TrueTime widgets to my home screen?
How do I add TrueTime to my lock screen? (iOS 16+)
The widget shows dashes (--:--) instead of time. How do I fix it?
The widget needs the TrueTime app to run at least once to send solar boundary data to the widget. Try these steps:
- Open the TrueTime app and wait for it to display your solar time.
- Wait up to 5 minutes for the widget to refresh automatically.
- If it still shows dashes, long-press the widget and tap Edit Widget, then close — this forces a timeline refresh.
Widgets require iOS 14 or later. Lock screen widgets require iOS 16 or later.
Solar Time & Circadian Health
Why does solar noon sometimes show as 11:45 AM or 12:20 PM?
In TrueTime, solar noon is always exactly 12:00 PM — by definition. If you are seeing a different value, your phone clock is showing you where the sun actually reaches its peak in clock time, which varies by your position within your timezone and the time of year (the Equation of Time).
This divergence — sometimes over 30 minutes — is one of the key sources of circadian misalignment. TrueTime eliminates it by anchoring your clock to the sun's actual position.
Does TrueTime work everywhere in the world?
Yes — TrueTime works at any location on Earth that has a meaningful sunrise and sunset. The NOAA Solar Algorithm it uses is accurate to within a few seconds for most latitudes year-round.
Near the poles (above ~65° latitude) during midsummer or midwinter, the sun may not rise or set for extended periods. TrueTime handles these edge cases gracefully.
Does the app work offline?
Yes. All solar time calculations are performed locally on your device using astronomical formulas. TrueTime does not require an internet connection to show solar time. The only feature that requires internet is the city name search (which contacts an open geocoding service to convert city names to coordinates).
Is TrueTime free? Are there any in-app purchases?
TrueTime is completely free. There are no in-app purchases, no subscriptions, no premium tiers, and no advertising. The app simply shows you the sun's time, as nature intended.
Technical
What iOS version does TrueTime require?
- TrueTime app: iOS 14 or later
- Home screen widgets (small/medium/large): iOS 14 or later
- Extra large widgets (iPad): iOS 15 or later
- Lock screen widgets: iOS 16 or later
When is Android support coming?
Android support is in development. We'll announce when it's ready. In the meantime, if you'd like to be notified when Android launches, send us an email at truetime@wizeb.com with the subject "Android Waitlist" and we'll let you know first.
I found a bug or have a feature suggestion. How do I report it?
We'd love to hear from you. Email truetime@wizeb.com with:
- A description of the issue or suggestion
- Your iOS version and device model
- Steps to reproduce (for bugs)
Every report is read and helps make TrueTime better.